Orders should be in writing and need to be over $300 or a pick and pack fee applies of $12.50, or if taken over the phone, the customer must accept responsibility.
Delivery discrepancies must be advised within 7 days of receipt of goods to achieve credit/replacement.
Replacement of faulty items will be supplied in next order and a photo needs to be supplied by email.
In Australia, freight is Free into Store (FIS) only on invoices of $1000 net and over for East Coast and Adelaide Metro and otherwise freight charged for Adelaide, Darwin, Perth, Tasmania and non-Metro/State Regional is charged at a maximum 7% flat rate and non-metro on forwarded freight areas of WA and QLD are charged at 15%. Tasmania is free freight to Melbourne on orders over $1000 net. Standard freight charges apply on all orders below $1000 net.
In New Zealand, freight is charged maximum at 20% or less, Door to Door Via Australia Post/Courier excluding customs (GST & Duty). Minimum order is AUD500 net.
Where tailgate trucks and/or hand unloads are required additional charges will apply irrespective of freight terms.
Based upon availability, shipments will be dispatched within 48 hours of orders being placed.
Back orders of over $300 shipped on the same terms as original order except basic freight rate fee covered by Axis. Back orders under $300 can be cancelled.
If you do not wish to keep the stock supplied then this must be sent back WITHIN 7 DAYS OF RECEIPT OF GOODS at your own cost and this is credited onto your account based on being received in perfect condition. A reason is also required.